FAQs

Get your questions about Exquisite beauty answered here

Appointments: Do I need to book?

We always recommend booking in advance to avoid disappointment, especially on our late nights and Saturdays as these spaces book up very fast. We offer a cancellation waiting list for clients wanting specific times and days that are already booked.

Please arrive ten minutes prior to your appointment so that you can unwind and relax prior to your treatment. If you are new to Exquisite we will give you a five minute client care form to fill out prior to your treatment to ensure we give you the best service possible and an experience specially tailored to you.

Please refer to our cancelation policy for more information on cancelations.

What happens if I’m running late?

To ensure there is no inconvenience for our next client and they are not kept waiting, your appointment treatment time will be reduce but we will try do our best to complete your entire treatment where possible.

Can I exchange my gift voucher for cash?

No. Gift vouchers can be used on our products and services only. You are more than welcome to swap the treatment stated on the voucher for another treatment of the same value, or pay extra to use it on another more expensive service of your choice.

How can I pay?

We accept all major credit cards, EFTPOS and cash, We do not accept cheques. All treatments must be paid in full on the day or prior to your appointment. We reserve the right to charge interest of 5% per month on any outstanding payment due.

Can I book online?

Yes, As we can be extremely busy we ask that you fill out a booking form and we will contact you during the hours of 8.30am-5pm Monday-Friday to confirm your booking with us.   https://exquisitebeauty.co.nz/reservations/

Do you offer promotions and specials?

Yes, Please refer to our Promotions page where you can view all our current promotions and terms and conditions. Even better sign up to receive our monthly specials and product promotions via https://exquisitebeauty.co.nz/news-promotions-beauty-therapy-specials-hamilton-facials-massage/

Can I purchase a voucher for a promotion or special?

Yes. If the voucher purchased for any treatment special has not been used before the expiry of the special offer, the voucher is then converted into the dollar value of the special service when it was purchased and will be valid for six months from the date it was originally issued. Any other form of voucher, loyalty points, or other discounts cannot be used for promotions and specials.

Where can I park?

Parking is free in the Rototuna Shopping Centre.

Do you offer treatments for men?

Yes, all our services can be tailored for men. Please note we only offer a limited range of waxing services for men.

What should I do prior to having a spray tan?

Before: Freshly exfoliate and complete all waxing or shaving the night before your spray tan. Arrive wearing loose clothing and footwear with clean, fresh skin. Do not apply any perfume, deodorant, or body lotions and wear no makeup if wanting your face tanned lightly.

After: For best results and a long-lasting tan, it is recommended to delay your first shower for a minimum of eight hours, or sleep with your tan on overnight. Your tan will darken up over the eight hours but all excess tan will wash off after your first shower and you will be left with a nice natural glow. During these eight hours avoid all contact with water/rain or showers and avoid exercise.  Shower excess tan off after eight hours, patting yourself dry afterwards.

It is recommended to use a sulphate-free shower gel and moisturise daily to prolong your tan, or use a tanning mousse or gradual tanner to extend your tan to last up to four weeks. Regular exercise and excess showering will cause your tan to fade more quickly.

What should I do prior to a Facial Peel?

Before: Discontinue the use of all active products two days prior. This includes AHAs, BHAs and Vitamin A.  For a lactic peel, Ultraceuticals Even Skintone Serum must be used two weeks prior to your peel; otherwise you will be required to sign a consent form.  Avoid mixed use of skincare products.

Contraindications to having treatment include: Warfarin, Roaccutane, chemotherapy medication, Aspirin, Ibuprofen, fish oils, cold sores, open skin, recent waxing, or if you have had any of the following treatments done in the past two weeks: injectable fillers, laser or microdermabrasion.

After:  An SPF30+ minimum sunscreen needs to be used to protect the new skin layers and it is recommended to use a good moisturiser following your treatment.  Avoid the use of active products for the next five days. Following your treatment you may experience light flaking, crusting or slight temporary redness. Please avoid touching, picking or rubbing your skin.

Waxing treatments

These are recommended for clients with unwanted hair and the results will generally last four to six weeks. Waxing is not recommended for anyone on Roaccutane or other types of skin-thinning medications. If you are unsure please check with your doctor.

Pregnancy massage

What better treatment to have than a relaxing massage while you are pregnant. In order to have a pregnancy massage you must be in your second or third trimester and have had limited complications during your pregnancy. Any serious conditions will require written consent from your midwife.

Eyelash extensions

These eyelash extensions look and feel completely natural. We use a light silk lash here at Exquisite. Our full set consists of filling in every eyelash and applying as many lashes as possible in the time frame. Our half sets include filling in every second to third eyelash with lashes generally fuller at the outsides, feathering them in to the insides of the eyelashes. They last between two to five weeks, depending on when the natural lashes fall out, and then you can expect to need a refill.

Aftercare: Avoid getting your eyelashes wet for twelve hours and avoid all oil based products while your lashes are on. Be gentle and try not to rub or pull your lashes. A non-oil based eye makeup remover is recommended for removing any makeup around your eye area. Brushing them with a disposable wand (we provide one) as needed will help keep your lashes looking beautiful.

 Electrolysis contraindications:

Diabetes; epilepsy, depending on the severity of your condition, triggers and lack of sensation; metal pins or plates depending on area and location. When treating moles we will require doctors consent prior to your treatment.

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