Refund policy

REFUNDS & RETURNS

HOW TO RETURN

Visit us in Store or Email info@exquisitebeauty.co.nz to advise us of the return. Please include your full name, your order number and the product/s name, accompanied with the reason for return and if you would like it exchanged or a store credit. 

Return the item to our store via post Shop 28, 44 Horsham Down Road Rototuna Shopping Centre Hamilton or visit us in store, all goods must be received within 30 days of your original purchase date.

If you choose to courier these items you will be required to pay for the return shipping of the items being returned to us and will be responsible for the items until successfully delivered to us.  

 

RETURN TO 

Please include the Returns Form and courier your return to the following address:

Exquisite Beauty 

Shop 28, 44 Horsham Downs Road, 

Rototuna shopping centre 

Hamilton 3210

 

Items can be returned within 14 days of successful delivery for an exchange or store credit (if damaged or faulty) – to the same value as at purchase. This does not include sale items.

Items do not have to be returned within 14 days of purchase; however the return process must be initiated within 14 days of successful delivery.

Items must be received in their original condition – unused and in resalable condition within 30 days of your original purchase date and be accompanied with a reason for your return. It is important that they are still in saleable condition to enable an exchange or store credit. Opened or used items will not be accepted.

For hygiene reasons cosmetics cannot be returned.

We do not charge a restocking fee.

STORE CREDIT

Returns will automatically be issued a Store Credit unless you have requested an exchange or have been approved for a refund.

Store Credit is valid for 6 months from the date of issue via gift card.

 

EXCHANGE

Exquisite Beauty Ltd is committed to providing quality products to our customers. If for any reason you are not completely satisfied with your item/s where the product is unopened and not been used it may be exchanged for another item/s to the same value. Higher value gifts may be substituted with payment of the difference.

To receive an exchange you must email us with the product name (including colour or flavour if applicable) and the size that you wish to exchange your returned item for.

We however cannot guarantee that we will have the requested product in stock for your exchange.

Any exchanges requested that we do not have in stock will automatically be issued a Store Credit. You will be advised if this is the case.

 

FAULTY ITEMS

If you receive a damaged or faulty product please urgently email info@exquisitebeauty.co.nz All faulty items are eligible to receive a refund, however please note funds can take up to 3 working days to enter your bank account once the refund has been processed. We require a photo of the item/s and explanation to be emailed to info@exquisitebeauty.co.nz for management review. 

 

PACKAGING AND ENVIRONMENT 

Due to certain fragile items to protect your product during transit we use minimal bubble wrap, and are looking at ways to improve this in care of the environment, where possible we aim to reduce our impact.

For all gift vouchers you can show us these digitally to help reduce your impact also.