Shipping policy

Within New Zealand:

Shipping will be dispatched via Fastway Couriers.

Orders that are placed on a business day before 1pm (New Zealand time) are usually shipped that same day. Delivery times are unfortunately not able to be guaranteed, however you should receive your order within 1 – 3 business days.

Fastway Couriers does not delivery to Po Box addresses. Please provide a residential or business address for delivery.

International:

Currently we are only shipping to Australia.

Please allow 1-3 weeks for delivery. If your order has not arrived within this timeframe, please email us your full name and order number to info@exquisitebeauty.co.nz  and we will investigate the matter.

Please note: Delivery cost does not include rural areas, metro only and an extra charge and extended time frame is to be allowed for rural delivery.

 

CANCELLATION OF ORDERS

Exquisite Beauty Ltd may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

If you choose to cancel your order we offer a full refund back to your credit card less a $10.00 administration fee. We are unable to offer a refund of an order on the day of dispatch as your order will have been processed and sent. (This applies to all orders, whether placed on the website or otherwise.)

 

PRODUCTS MISSING FROM AN ORDER

Should a Product be missing from an order when received, please contact us at info@exquisitebeauty.co.nz with your order number and the product name and flavour, colour if applicable of the Product you have ordered, and we will make investigate the matter.

 

RETURNS

Items can be returned within 14 days of successful delivery for an exchange or store credit (if damaged or faulty) – to the same value as at purchase. This does not include sale items.

Items do not have to be returned within 14 days of purchase; however the return process must be initiated within 14 days of successful delivery.

Items must be received in their original condition – unused and in resalable condition within 30 days of your original purchase date and be accompanied with a reason for your return. It is important that they are still in saleable condition to enable an exchange or store credit. Opened or used items will not be accepted.

For hygiene reasons cosmetics cannot be returned.

We do not charge a restocking fee.